PRIVACY POLICY

This Privacy Policy applies to the website of Holistified LLC, that is www.holistified.com and shall be read in conjunction with the Terms of Use and Vendor Terms and Conditions.

DEFINITIONS

The following definitions apply to the Privacy Policy:

SCOPE OF POLICY

Please be aware this Privacy Policy applies only to this Platform and the services we offer. Within the Platform, you may see links or references to Third-Party Sites, such as our Google, Facebook and Instagram pages, which are not covered by this Privacy Policy and are likely to have different information practices. We encourage you to read the privacy policy of all Third-Party Sites you visit or use. We provide any third-party references and links for your convenience only and to make your browsing experience better on the Platform and this should not be construed as an endorsement of Third-Party Sites in any manner. You are solely responsible for any interactions you may have with any Third-Party Sites.

This Privacy Policy sets out and explains our policies and practices relating to:

1. collection
2. use and accessibility
3. behavioural advertising and Third-Party Sites
4. sharing/ disclosure
5. opting out
6. data security

of any personal information when you visit or use the Platform.

USE OF THE PLATFORM

Before using the Platform – and particularly before submitting personally identifiable information via this Platform – you should read this entire Privacy Policy. Your continued use of this Platform constitutes your full agreement to this Privacy Policy together with the Terms of Use. If the Privacy Policy is not acceptable to you, please do not submit any personally identifiable information via this Platform and immediately cease from accessing the Platform.

COLLECTION OF INFORMATION

The Platform collects information in two (2) ways: actively and passively. We may collect information including personally identifiable information (your full name, email address, phone number) and non-personally identifiable information (e.g. aggregate statistics about what parts of our Platform are most popular).

Active information collection can include both personally identifiable information (e.g., your full name, address, mobile number, email address or similar information that is unique to you) and non-personally identifiable information (e.g., if we were to ask for your first name and a list of the top three things you like about our Platform).

Active information is collected from you in the following manner:

1. Registration: A Customer may register on the Platform by creating an account using an existing email address. The registration form requires the Customer to submit the following personally identifiable information:

• (i) your first name, last name;
• (ii) your email address;
• (iii) create a private password.

1. Onboarding: We will collect personally identifiable information about you when you apply to become a Vendor and purchase one of our memberships categories. This requires you to provide the following personally identifiable information:

• (i) valid trade license;
• (ii) description of your business and offerings;
• (iii) accurate credit card or debit card details;
• (iv) valid billing address; and
• (v) contact details including business email address and phone number.

1. Subscription: Customers may be required to pay a standard subscription fee upon successful registration on the Platform. This will require you to submit the following personally identifiable information – [Note: this is an optional clause]

• (i) your name and email address;
• (ii) accurate credit card or debit card details; and
• (iii) your billing address.

1. Contact us:

Prior to your purchase on the Platform, you may contact us for any queries regarding a Product or Service that you wish to purchase, where the following information will be collected from you:

• ‘Contact Us’ form: your full name, email address, phone number and personal message;
• ‘Chat box’ function: information you choose to disclose to our bot; and
• Email: your full name and email address.

Following your purchase on the Platform, you are required to communicate directly with the Vendor for queries regarding your purchase, shipping, packaging, delivery, cancelation, refunds and no-shows, where you agree to disclose your full name, email address, phone number, shipping address and billing address.

1. Newsletter subscription: You may subscribe to our newsletter by submitting your full name and email address to this feature on the Platform.

1. Payments: Customers shall be required to submit their credit or debit card number and CVV to make payments on the Platform via Stripe payment gateway. Vendors are required to create a new Stripe account or log in to their existing Stripe account to process payments on the Platform. You may be required to upload a copy of your verifiable and legally issued identification documents (of yourself and the business you represent) for us to vet your purchases and verify your identity, which you consent to do, if requested. If you decline to verify your purchase or your identity, your payment may not be processed or accepted. You fully understand and acknowledge that your payments routed via Stripe shall be subject to the terms and conditions and privacy policy of Stripe, which we urge you to read and understand thoroughly prior to making any payments on the Platform. We DO NOT collect and do not intend to collect, any financial information, including CVV or credit card pins, from any purchases made by you on the Platform although such information will be stored on a secure server in your personal account on the Platform that is used only for your ease of convenient future purchases. We do not access or use such financial information in any manner from the Platform, via email, messenger (WhatsApp etc.) or any social media account.

A proportion of personally identifiable information that we collect from you may be categorised as Personal Data for the purpose of applicable laws, which may include your full name and geographical location. Your submissions shall represent your complete consent to share your Personal Data with us.

Passive Information collection refers to instances in which we collect information from you that you have not actively provided. We may use special technologies to passively collect non-personally identifiable information from you. These technologies allow us to collect certain kinds of non-personally identifiable information, including but not limited to the type of web browser you use, Internet Protocol (IP) address, time zone, the date and time of your visit, the operating system you use, the specific pages you visit, the address of the website you visited prior to entering the Platform and the cookies that are installed on your device. Additionally, as you browse the Platform, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Platform, and information about how you interact with the Platform. We do not link this passively collected information with personally identifiable information you have actively provided elsewhere on this Platform. We reserve the right to share with third-parties, including our business partners and advertisers, the anonymous (non-personally identifiable) aggregated information that we have passively collected via this Platform.

We collect information identified above, using the following technologies:

6004245. Google Analytics is a web-based analytics service offered by Google that tracks and reports website traffic and allows in-depth detail about the users on our Platform. We may be required to share certain information we collect on the Platform with Google which will be subject to Google’s policies as follows: https://support.google.com/analytics/answer/6004245.

1. Google Calendar is a time-management and scheduling calendar service developed by Google where you can quickly schedule meetings and events and get reminders about upcoming activities.

WHAT DO WE DO WITH THE INFORMATION WE COLLECT

The information we collect from you will only be used to:

1. provide you with a better browsing experience on the Platform;
2. help you conclude the purchase you make on the Platform;
3. provide you with the services available through the Platform;
4. better communicate with you;
5. for purposes of data analysis.

To clarify further, your Personal Data or your personally identifiable information will not be shared with any third-party nor used for any advertisement purposes.

We may use a function to automatically remember the information you use on our Platform for the following reasons:

1. remember information so you will not have to re-enter it during your visit;
2. provide custom content and information;
3. determine the effectiveness of our Platform.

We reserve the right to use, store or disclose personal information received via the Platform as necessary to respond to your requests, help and facilitate your purchases on the Platform, comply with applicable laws, regulations, legal processes, and law enforcement inquiries (as required or applicable) to take precautions against liability, and protect the security and integrity of the Platform and you. We will not sell, lease, transfer, share, or otherwise permit access to your personally identifiable information with any third-parties other than as described in this Privacy Policy.

BEHAVIOURAL ADVERTISING

We may use information we receive, to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

OPTING OUT

You can opt out of sharing information as follows:

1. Opt out of targeted advertising by following these links:

• (i) Facebook – https://www.facebook.com/settings/?tab=ads
• (ii) Instagram – https://help.instagram.com/615366948510230
• (iii) Google – https://www.google.com/settings/ads/anonymous
• (iv) Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

1. Revoke access to email and social network accounts:

Upon request, we may be able to provide you with information about whether we hold any of your personal information or Personal Data by emailing us at [email protected]. If you no longer have access to your browsing device, you may also contact your email account provider to revoke our access to your account or contact us at [email protected]. We will respond to your request within a reasonable timeframe.

1. By emailing us:

When you submit information to us, whether such information is required or optional, you consent to its disclosure and use in accordance with this Privacy Policy. If you ever decide that you do not wish to receive information from us regarding the Platform, you may contact us at [email protected]. To respond to your request or inquiry, we may require follow-up or contact information to allow us to verify that you are the person authorised to view the information you are requesting. We may, at our discretion, refuse to allow you access to certain information if, in our view, to provide such access would jeopardise another person’s privacy; would violate any applicable federal, state, or foreign law, regulation, or directive; or would unreasonably burden this Platform.

1. Unsubscribing from marketing communications or mailers:

If you receive marketing communication from us, you can email us and ask that we remove you from receiving marketing communications. We will cease all communication upon your request provided that such request is received at least fourteen (14) days prior to the date of renewal of subscription. Please remember that if you opt out of receiving marketing communication only you may continue to receive administrative messages from us regarding your purchases or for the purposes of daily correspondence with us.

DATA SECURITY

Although we take reasonable steps to protect the personally identifiable information that you provide via this Platform, no system is 100% secure or error-free and neither is the Platform. We do not, and cannot, guarantee the security or accuracy of the information we gather. It is your responsibility to keep your passwords secure. We strongly recommend that you do not share your passwords with any third-party nor store or save them in a manner that may be easily accessed by a third-party. We take the protection of your information very seriously and employ measures through administrative, technical, and physical safeguards designed to protect information against loss, theft, misuse, unauthorised access, disclosure, alteration, and destruction. We encrypt all data in transit through Wordfence Security protocols, including hardware firewalls that are set up on the hosting side. We take reasonable precautions to ensure the integrity and security of our network and systems, but cannot guarantee these security measures will prevent third parties from obtaining information by illegal actions or attacks.

THIS PLATFORM IS NOT INTENDED FOR USE BY CHILDREN OR MINORS

This Platform is not directed to and does not seek to collect personally identifiable information from children under the age of eighteen (18) years. Nevertheless, if a minor accesses the Platform for any purpose whatsoever, or seeks services through the Platform, we reserve the right to ask for additional permissions and consents from the parent or guardian of the minor. For the purpose of this Platform, minor refers to any user under the age of eighteen (18) years. The aforementioned permissions and consents may change from time to time, on our discretion.

DATA PROCESSING

Where you have consented to data processing, your consent provides the legal basis to process your personal information, such as when you consent to processing in relation to the processing of data for the purposes of data analysis in accordance with this Privacy Policy. You have the right to withdraw consent at any time. Please note that your withdrawal of consent to collect and process personal information will not affect the lawfulness of processing personal information based on the consent before you withdraw your consent.

We may process your personal information on the basis of contractual necessity to perform a contract we have with you or complete a purchase you have made or are making or are reviewing on the Platform. We may also process your personal information on the basis of our legitimate interests, including analytic reporting and improving the functionality of the Platform. For example, we have a legitimate interest in collecting information about your device hardware and operating system to better understand how users access and use the Platform. We also have a legitimate interest in providing and developing improved artificial intelligence algorithms to deliver better product features to our users.

In some cases, we may process personal information pursuant to legal obligations or to protect the user’s vital interests or those of another person.

How you may exercise your rights on the Platform:

1. Right to data portability: You may contact us with questions or requests regarding your personal information using the contact information below. Please note that we may request additional information from you to verify your identity before we disclose any personal or account information.
2. Right to restrict or oppose: Where we rely on legitimate interests to process your personal information, you have the right to object to such processing by using the contact information below. Please note that some processing is essential to providing services on the Platform.
3. Right to access, correct and rectify: You may access, correct and rectify the personal information through your account settings in the Platform/ through contacting us at [email protected].
4. Right to delete: You may request deletion of any of the information collected and stored by us by contacting us at [email protected].
5. Revoking consent: We are the “data controller” of your personal information. You can contact us directly regarding the processing of personal information by e-mail at [email protected].

GOOGLE USER DATA

Limits on use of your ‘Google user data’: Notwithstanding anything else in this Privacy Policy, consumer Google account information obtained via the Gmail Application Programming Interface’s (API), is subject to these additional restrictions:

1. The Platform shall not use this Gmail data for serving advertisements;
2. The Platform shall not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for the Platform’s internal operations and even then, only when the data have been aggregated and de-identified.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to change this Privacy Policy at any time, at our sole discretion without prior notice. If we do change the Privacy Policy, the new Privacy Policy will be posted here, along with its revision date, and all information collected following the posting of such changes will be subject to the new Privacy Policy. Prior to use or disclosure of your previously collected personally identifiable information in a materially different manner from that to which you agreed, we will first secure your affirmative consent for such use or disclosure. If such consent is not provided, we will use your personally identifiable information or Personal Data in accordance with the Privacy Policy, in effect at the time we collected the information.

We encourage you to check this Privacy Policy periodically and prior to each instance in which you provide personally identifiable information or Personal Data through this Platform or use this Platform.

COMMENTS AND FEEDBACK

If you are interested in receiving electronic updates, alerts, and other information from us regarding this Platform, you must provide us with an email address. We may also ask for optional information, such as how you found us, to help us better serve you and other users in the future. We welcome your comments and feedback regarding this Platform, Vendors, Products and Services and functionalities to our email address [email protected] that permits you to send through your own email address, comments, and any other information you choose to include. Please remember that email is not secure and we cannot provide you with any guarantees in this respect. You should carefully consider what information you wish to send to us through e-mail or through this feedback option.

Last Updated in September 2022