means Holistified LLC, an entity incorporated under the laws of UAE, having registered address at Sharjah Media City, Sharjah, UAE;
means registered purchasers and end-users of Services and Products;
means a visitor to the Platform who is not a registered Customer;
means the online website of the Company with the URL www.holistified.com which is managed and handled in entirety by us;
any data relating to an identified natural person, or one who can be identified directly or indirectly by way of linking data, using identifiers such as name, voice, picture, identification number, online identifier, geographic location, or one or more special features that express the physical, psychological, economic, cultural or social identity of such person;
means this document, containing the policies and procedures on the collection, use and disclosure of your information by us;
means wellness products, including but not limited to clothing, beauty, children’s products, supplements, meal plans, dry foods, jewellery, home decor, promoted or uploaded by the Vendor on the Platform;
means all wellness services including but not limited to wellness experiences, wellness classes, events, workshops, training courses, retreats, promoted or uploaded by a Vendor on the Platform;
means the website terms and conditions that govern your use of the Platform;
means third-party web pages that are linked on the Platform;
means United Arab Emirates;
Us/ Our/ We
refers to the Platform domiciled in the UAE and its affiliates, subsidiaries and related entities; and
means the seller of the Services or Products
Vendor Terms and Conditions
means the binding agreement between the Vendor and Company that contains the membership terms and conditions for Vendors; and
You/ Your/ (similar reference)
refers to you as a Guest, Customer or Vendor, based on your relationship with the Company.
SCOPE OF POLICY
of any personal information when you visit or use the Platform.
USE OF THE PLATFORM
COLLECTION OF INFORMATION
The Platform collects information in two (2) ways: actively and passively. We may collect information including personally identifiable information (your full name, email address, phone number) and non-personally identifiable information (e.g. aggregate statistics about what parts of our Platform are most popular).
Active information collection can include both personally identifiable information (e.g., your full name, address, mobile number, email address or similar information that is unique to you) and non-personally identifiable information (e.g., if we were to ask for your first name and a list of the top three things you like about our Platform).
Active information is collected from you in the following manner:
Prior to your purchase on the Platform, you may contact us for any queries regarding a Product or Service that you wish to purchase, where the following information will be collected from you:
Following your purchase on the Platform, you are required to communicate directly with the Vendor for queries regarding your purchase, shipping, packaging, delivery, cancelation, refunds and no-shows, where you agree to disclose your full name, email address, phone number, shipping address and billing address.
A proportion of personally identifiable information that we collect from you may be categorised as Personal Data for the purpose of applicable laws, which may include your full name and geographical location. Your submissions shall represent your complete consent to share your Personal Data with us.
Passive Information collection refers to instances in which we collect information from you that you have not actively provided. We may use special technologies to passively collect non-personally identifiable information from you. These technologies allow us to collect certain kinds of non-personally identifiable information, including but not limited to the type of web browser you use, Internet Protocol (IP) address, time zone, the date and time of your visit, the operating system you use, the specific pages you visit, the address of the website you visited prior to entering the Platform and the cookies that are installed on your device. Additionally, as you browse the Platform, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Platform, and information about how you interact with the Platform. We do not link this passively collected information with personally identifiable information you have actively provided elsewhere on this Platform. We reserve the right to share with third-parties, including our business partners and advertisers, the anonymous (non-personally identifiable) aggregated information that we have passively collected via this Platform.
We collect information identified above, using the following technologies:
WHAT DO WE DO WITH THE INFORMATION WE COLLECT
The information we collect from you will only be used to:
To clarify further, your Personal Data or your personally identifiable information will not be shared with any third-party nor used for any advertisement purposes.
We may use a function to automatically remember the information you use on our Platform for the following reasons:
We may use information we receive, to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of sharing information as follows:
Upon request, we may be able to provide you with information about whether we hold any of your personal information or Personal Data by emailing us at [email protected]. If you no longer have access to your browsing device, you may also contact your email account provider to revoke our access to your account or contact us at [email protected]. We will respond to your request within a reasonable timeframe.
If you receive marketing communication from us, you can email us and ask that we remove you from receiving marketing communications. We will cease all communication upon your request provided that such request is received at least fourteen (14) days prior to the date of renewal of subscription. Please remember that if you opt out of receiving marketing communication only you may continue to receive administrative messages from us regarding your purchases or for the purposes of daily correspondence with us.
Although we take reasonable steps to protect the personally identifiable information that you provide via this Platform, no system is 100% secure or error-free and neither is the Platform. We do not, and cannot, guarantee the security or accuracy of the information we gather. It is your responsibility to keep your passwords secure. We strongly recommend that you do not share your passwords with any third-party nor store or save them in a manner that may be easily accessed by a third-party. We take the protection of your information very seriously and employ measures through administrative, technical, and physical safeguards designed to protect information against loss, theft, misuse, unauthorised access, disclosure, alteration, and destruction. We encrypt all data in transit through Wordfence Security protocols, including hardware firewalls that are set up on the hosting side. We take reasonable precautions to ensure the integrity and security of our network and systems, but cannot guarantee these security measures will prevent third parties from obtaining information by illegal actions or attacks.
THIS PLATFORM IS NOT INTENDED FOR USE BY CHILDREN OR MINORS
This Platform is not directed to and does not seek to collect personally identifiable information from children under the age of eighteen (18) years. Nevertheless, if a minor accesses the Platform for any purpose whatsoever, or seeks services through the Platform, we reserve the right to ask for additional permissions and consents from the parent or guardian of the minor. For the purpose of this Platform, minor refers to any user under the age of eighteen (18) years. The aforementioned permissions and consents may change from time to time, on our discretion.
We may process your personal information on the basis of contractual necessity to perform a contract we have with you or complete a purchase you have made or are making or are reviewing on the Platform. We may also process your personal information on the basis of our legitimate interests, including analytic reporting and improving the functionality of the Platform. For example, we have a legitimate interest in collecting information about your device hardware and operating system to better understand how users access and use the Platform. We also have a legitimate interest in providing and developing improved artificial intelligence algorithms to deliver better product features to our users.
In some cases, we may process personal information pursuant to legal obligations or to protect the user’s vital interests or those of another person.
How you may exercise your rights on the Platform:
GOOGLE USER DATA
COMMENTS AND FEEDBACK
If you are interested in receiving electronic updates, alerts, and other information from us regarding this Platform, you must provide us with an email address. We may also ask for optional information, such as how you found us, to help us better serve you and other users in the future. We welcome your comments and feedback regarding this Platform, Vendors, Products and Services and functionalities to our email address [email protected] that permits you to send through your own email address, comments, and any other information you choose to include. Please remember that email is not secure and we cannot provide you with any guarantees in this respect. You should carefully consider what information you wish to send to us through e-mail or through this feedback option.
Last Updated in September 2022